On the dawn before the next large public gathering across the world, Operational Risk Management (ORM) professionals are on edge. Readiness and contingencies are at their highest level in anticipation of any globally televised event.
The same crisis management environment exists four or more times a year within the confines of the Board Room and Executive suite.
Operating at the "Speed of Business" and effectively managing daily, weekly, and quarterly risk management tasks requires an adaptive and resilient culture. A culture that has been born and evolved from its Genesis to a daily run rate based upon two main components.
- Trust is the first one and to many a given in any high performing environment. To be able to trust the person to your left and to your right requires many tests. It builds over time yet it must start with the right elements and be nurtured for it to flourish.
- The second component is far more complex. It requires you to embark on a continuous discipline with yourself and the people to your left and right, to know "What is True."
"What is True" means one set of reality for you and perhaps something different for those around you. Your mission is to get to a single version and reality of what is true faster than your competition, your adversary or your partner. Survival will be a factor of your speed to understanding as a team, "What is True" and then your adaptive nature to the consequences of your actions.
Are you accountable for your outcomes? Have you accepted the consequences of your behavior? So what does all of this have to do with Operational Risk Management? It has everything to do with it. The most high consequence event to any risk matrix, is the fact that people do not see themselves or others in a "True" perspective. They are not operating in reality.
What is your willingness to bring current problems to everyone to dissect, understand and solve? Those who continue to operate without a proactive problem-solving environment are headed towards disaster. Surprises. Being blind-sided. Never saw it coming.
When you hear people saying these things. You have someone who has not been proactive in the continuous identification of problems and communicating those problems to the team to be solved.
You see, leadership is about continuously testing, designing and improving the process or the product. The thinkers and the doers, the blueprint and the construction, the designers and the operators must be in a synchronous harmony together.
Ask yourself; how is this movie unfolding compared to the script that was written? How has the change and the rate of change had consequences? What have I and my team done to adapt, by changing the design or the people to achieve the mission?
The "Speed of Business" is the environment and the successful outcome we all seek and is captured in three words. "What is True."